When you ask a question, Xero Central suggests relevant support articles powered by machine learning. If the suggested articles don’t provide the information you’re looking for, you can still contact Xero Support. You can also get help by clicking the question mark in the top right corner inside Xero. It knows what page you’re on in the product and uses machine learning to tell what other customers commonly need help with in that exact spot – and what support articles they found useful. When you have a question about Xero, the first place to head to is Xero Central.

How to Contact Xero Support?

We don’t offer inbound phone support so we don’t have a telephone number you can call, but we do make calls to help you when needed. Just go to Xero Central and, if the support articles don’t answer your question, you can get in touch with your details and ask us to phone you. When you’re looking for answers, start by searching support articles in Xero Central.

Xero Community

You can also see which support specialist is looking after your enquiry – along with their photo and a few details about them so you know who you’re talking to. You can also choose to invite Xero support into your practice organisation. With this invite, you give Xero support access to your practice organisation only.

We’ll call you, but we don’t publish a phone number

It also allows us to keep improving the support we offer in Xero Central – so you can continue to count on a great experience and excellent customer service from Xero. You can see the status of each case as it moves from being in the support queue to being with a support specialist, or under investigation. Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you. Then, when your question has a reply, its status changes ‘specialist has replied’. If you still have unanswered questions about Xero support, read this article on Xero Central. Hubdoc is included in Xero Early, Growing and Established plans as long as it’s connected to your Xero subscription.

A new Xero dashboard to elevate your advisory services

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Simply type your question into the search bar and you’ll see a number of articles come up based on what the search engine knows about you from your Xero account. There’s no charge for the support provided by the Xero support team, whether it’s online or over the phone. Your accountant or bookkeeper may also offer help as part of their services to you. But anyone or any website claiming to be the official Xero support channel and charging for support is acting fraudulently.

In this guide, we will be showing you how you can contact Xero Support directly and get your questions answered by the Xero team. Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. This year’s 28 country winners for the fund were chosen by a panel of five judges in each country. The 28 winners were then assessed by a global judging panel made up of six global judges who selected the four global winners — one for each category. Crafted from a sustainable, algae-based polymer, the decals are fully recyclable and ensure a circular lifecycle.

Your use of the Xero services is subject to the Xero Terms of Use and your use of the Hubdoc services is subject to the Hubdoc Terms of Use. If you’ve got questions while in trial, our small business specialists can help. Join our team of the world’s best thinkers, creators and educators who are changing the way small business is done globally. Find out more about working at Xero or send an email to and someone from the talent team will get in touch. When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case and when you can expect a response.

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But if you need to share the details you can share your case with other users from the organisation linked to the case. If you have more than one business on Xero, you’ll be asked to confirm the business your question relates to, making it faster for us to get back to you. If you’re used to emailing us when you need help, you will now receive a reply asking you to log in with your Xero credentials and raise a case in Xero Central. Since 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support has been via Xero Central.